Terms of service
CLEO Terms Of Service
Aesthetic Derm Opco, Inc. and its subsidiaries and affiliates ("CLEO SKIN + LASER", “CLEO" (“We" or “Us") operates the website located at https://cleoskinandlaser.com and related websites (the "Website”). Use and access of the Website and their related internet-based services, features, content and functionality, including the appointment booking service (the “Booking Service” and the “Services” is subject to the following terms and conditions of use
(the “Terms and Conditions” or “Agreement") and all applicable laws and regulations.
Please read the Terms carefully because they contain provisions that affect your rights and obligations, including a mandatory arbitration provision and a waiver of your right to participate in a class action. By using the Services, you accept and agree to be bound and abide by these Terms and our Privacy Policy, found at incorporated herein by reference. The Services are offered and available to users who are 18 years of age or older. By using the Services, you represent and warrant that you are 18 years of age or older and are otherwise capable of forming a legally binding contract with CLEO. If you do not meet these requirements, you must not access or use the Services.
You acknowledge and confirm that (i) you have read and understand all of the terms,
conditions, policies, provisions, disclosures and disclaimers contained herein, (ii) these Terms have the same force and effect as a signed agreement, and (iii) you expressly accept and agree to be bound by the terms hereof. If you do not want to agree to these Terms or the Privacy Policy, you must not access the Website or use the Services.
Changes To These Terms:
Any changes we make to our Terms Of Service will be posted on this page We may modify
these Terms at any time in our sole discretion with said changes with the “Last Updated" date displayed at the top of the revised policy. Your continued use of the Services after the Last Modified Date signifies your consent to the modified Terms. You are expected to check this page frequently so you are aware of any changes, as they are binding on you. If the modified Terms are not acceptable to you, you should not access or use the Services after the Last Modified Date.
Term & Termination:
This agreement begins when a user visits the CLEO website or is granted access to the
service by CLEO. It remains in effect until terminated according to its terms. CLEO can terminate the agreement immediately if a user violates any terms. Termination becomes effective upon notice. A user can end the agreement at any time by discontinuing use of the service. Additionally, CLEO has the right to terminate access to the service or take other actions it deems necessary to comply with the law or protect its and its users' rights. Upon termination, a user's right to use the service ends immediately. However, terms other than continued use of the service survive termination. Termination doesn't release either party from obligations incurred before the termination date. If there's a material breach of the agreement by the user, CLEO can seek injunctive relief.
Services:
CLEO offers professional skincare services, including the ability to create an account, schedule appointments, and purchase memberships. Our platform is designed to enable you to request and book certain professional services to be provided by a licensed professional, as appropriate, that contracts with CLEO. CLEO DOES NOT PROVIDE MEDICAL SERVICES OR MEDICAL ADVICE. CLEO contracts with an independent, physician-owned medical group with a network of United States based Providers who provide clinical services. CLEO provides administrative and business support services to this physician owned medical group. User acknowledges and agrees that the Services and Content offered by CLEO, our owners, members, shareholders, partners, , employees, independent contractors, and agents is not medical advice or care, and that, no patient-provider relationship is being established by you visiting or using this Site. User acknowledges and agrees that the Content being provided on this Site is educational information only. The Content contained on this Site is not intended to
recommend the self-management of health problems or wellness, nor is it intended to
endorse or recommend any particular type of medical treatment. Should User have any health care related questions, promptly call or consult your physician or healthcare provider. No Content contained on this Site should be used by User to disregard medical and/or health related advice or provide a basis to delay consultation with a physician or a qualified healthcare provider. If you think you may have a medical emergency, go to the nearest hospital emergency department, or call 911 immediately.
Subject to the terms and conditions, CLEO will agree to furnish the service to the user. The user may exclusively utilize the service for its intended purposes. Nonetheless, CLEO is not required to assist the user's utilization of the service if: (i) modifications are made to the service without prior written consent from CLEO, (ii) errors occur due to factors beyond CLEO's control, such as incorrect data input by the user, or (iii) errors arise from the user's use of the service with operating environments or platforms not specified or supported by CLEO.
If the service includes third-party software licensed by CLEO, the user must also comply with any additional terms, restrictions, or limitations applicable to such third-party software, as notified by CLEO. Additionally, the user acknowledges that CLEO reserves the right to subcontract hosting services, and any stricter service levels provided by third-party hosting providers will be incorporated into this agreement.
Booking Service, Payments and Refunds:
When you book an appointment through our Booking Service, you agree to pay the indicated fee for the service either to CLEO or its relevant affiliate or subsidiary using one of our Payment Processors. Payment will be charged at the time of the professional service. Please note that CLEO requires at least 24-hour notice for rescheduling or cancellation. If you no-show or cancel/reschedule less than 24 hours before your appointment, a fee of fifty dollars ($50.00) will be charged. Services booked less than 24 hours in advance cannot be cancelled.
By using the Booking Services, you authorize CLEO or its applicable affiliate or subsidiary in the state where the service is provided to automatically charge your credit card (or other payment method) for the fees or charges, plus any applicable taxes. Please be aware that CLEO does not accept health insurance as payment for any services. We do not collect credit and debit card information directly; instead, we partner with third-party Payment Processors for this purpose. Your payment information is securely stored by the Payment Processor, not by CLEO. It's important to review the Payment Processor's terms to understand their information security practices.
If you provide any false information during the booking process, such as misrepresenting your age or medical history, CLEO (or its relevant affiliate or subsidiary) and/or the licensed.
Health care professional have the right to cancel your appointment without notice or refund and charge you the full amount. Additionally, if you are under the influence of drugs or alcohol at the time of your appointment, the service will not be performed, and you will be charged the full amount.
For unused services or packages, we offer refunds within 30 days of purchase. However, for services already rendered, refunds are not available. If you're dissatisfied for any reason, please contact hello@cleoskinandlaser.com within 30 days of receiving the service to discuss possible resolutions.
Returns of CPG Products within 31-60 days of purchase are eligible for store credit. To complete the return, you'll need to provide proof of purchase with your receipt. Please note that we do not accept returns for products that have been substantially used.
Disclaimer of Warranties:
The service is provided "as is" and "as available," with all faults and without warranty of any kind. CLEO makes no representation or warranty (express, implied, or statutory) regarding the service, including any warranty of fitness for a particular purpose, accuracy (except for errors introduced by CLEO), merchantability, or noninfringement. We cannot guarantee that the service will meet your requirements or operate without interruption or errors. Additionally, we do not warrant any third-party software, products, or equipment.
All content available through the service is for informational purposes only. We do not guarantee that any content is accurate, timely, complete, or appropriate, nor do we guarantee that errors in content will be corrected. Users are responsible for taking adequate precautions against damages to their systems or operations that may be caused by defects or deficiencies in the service.
Users should be aware that electronic communications and databases are susceptible to
errors, tampering, and breaches. While CLEO implements reasonable security precautions to prevent such occurrences, we cannot guarantee that they will not happen. Users are advised to back up all their data, and the disclaimers provided above apply independently of any other remedy mentioned herein and are intended to apply regardless of whether any other remedy fails its essential purpose.
Limitation of Liability:
To the maximum extent permitted by law, CLEO and its suppliers/licensors will not be liable to the user or any third party for any special, incidental, consequential, punitive, or indirect damages (whether in contract, tort, including negligence, or otherwise). These damages may include, without limitation, damages for personal injury, lost profits, lost data, and business interruption arising out of the use of, or inability to use, the service, its content or products, or any of the third-party content available through the service, even if CLEO has been advised of
the possibility of such damages.
Indemnification:
Without limiting the scope or impact of other terms in this Agreement, you agree to indemnify, defend, and hold harmless CLEO, its parents, subsidiaries, affiliates, licensors, licensees, suppliers, partners, and providers, as well as their officers, directors, affiliates, subcontractors, agents, and employees (each, an "Indemnified Party’), from all costs, expenses, liabilities, and damages (including reasonable attorney's fees) incurred by any Indemnified Party due to any third-party claims arising from: (a) your use of the Service; (b) your failure to comply with applicable laws and regulations; and/or (c) your violation of any obligations outlined in the Terms and Conditions. You may not settle any such claim without the written consent of the relevant Indemnified Party.
User Log-In Information:
User agrees to abide by all of CLEO's rules, regulations, and security measures when using the Service. If you choose to register for a CLEO account to access the Service, you must provide your email address and create a password for logging in. It's your responsibility to ensure the security and confidentiality of your login information. You understand that you're fully liable for any misuse of your login credentials. Sharing your User ID with others, except as allowed in this Agreement, constitutes a breach of this Agreement.
Proprietary Rights:
The user recognizes that CLEO owns the Service, Technology, and Content and agrees to
protect their proprietary nature. CLEO maintains full ownership of these, except for the licenses granted under this Agreement and to third parties. "Content" includes all information available through the Service, such as text, data, files, software, design, graphics, and images. While CLEO reserves the right to correct errors in Content, it's not obligated to update it unless required by law. Feedback provided to CLEO is not confidential and may be used for commercial or non-commercial purposes at CLEO's discretion. If you suggest new features or improvements that CLEO incorporates, you acknowledge CLEO's ownership of those suggestions and the resulting Service. All trademarks on the Service belong to CLEO or their respective owners, and their use requires written permission from CLEO or the relevant third- party owner.
User Information; Data Retention and Collection:
The user grants CLEO a non-exclusive license to use any data, information, or
communications (including personally identifiable data) sent or entered while accessing the Service ("User Information") solely for providing the Service. CLEO has no control over the content of User Information, and it's the user's sole responsibility to ensure compliance with all applicable laws and regulations. CLEO is not obliged to review User Information for accuracy or liability.
CLEO implements security measures to protect personally identifiable information and
sensitive data generated by the user's use of the Service. While no system is entirely secure, CLEO believes its measures mitigate security risks. The CLEO Privacy Policy, available here, is incorporated into this Agreement by reference.
User Restrictions:
User agrees to refrain from: (a) engaging in activities such as copying, reverse engineering, or attempting to modify the Service, Technology, or Content without prior written approval from CLEO; (b) uploading or distributing files containing malicious software that could harm the Service or others' computers; (c) using the Service for illegal purposes; (d) attempting to breach the Service's security or the security of other websites; (e) accessing data or accounts without authorization; (f) removing or altering any proprietary notices or legends from the Service or Technology; (g) disrupting networks connected to the Service; (h) uploading or transmitting objectionable material; (i) exceeding data limits specified by CLEO or engaging in
activities that may negatively impact the Service's performance; or (j) promoting or posting material that could lead to criminal or civil liability. CLEO reserves the right to take appropriate action, including suspension or cancellation of the Service, if these restrictions are violated.
Communications:
As part of our Services, you may receive communications, such as emails or text messages, from CLEO. By providing your email and/or phone number, you confirm that this information belongs to you as a client of CLEO, and you consent to receive messages regarding the Services you receive. These messages may include appointment reminders, confirmation emails, scheduling inquiries, communications from medical providers, and more. You also confirm that all information provided is accurate, and you agree to receive non-marketing communications to the provided addresses and numbers. Additionally, by providing your email and accepting our terms, you may receive marketing-related communications from CLEO, such as updates, offers, promotions, and educational content. You may also opt-in to receive marketing SMS by checking "I agree" when booking an appointment, authorizing CLEO to send automated marketing messages to the provided number. Please note that consenting to marketing communications is not necessary to make a purchase. If you wish to opt out of promotional emails, you can unsubscribe from our promotional email list using the
unsubscribe option in the email itself. Please be aware that message and data rates may apply for text messages you receive. To stop receiving text messages, simply text the word STOP from the mobile device receiving the message.
Additional Terms:
Relationship Between the Parties: This Agreement does not create an agency,
partnership, joint venture, or similar legal relationship between the Parties. Neither
Party will hold itself out as an agent, partner, or joint venture party of the other Party.
Compliance With Law: Each Party agrees to comply with all applicable laws and
regulations in its performance under this Agreement.
Notice: CLEO may send notices intended for the User to the email address provided
upon registration. Notices to CLEO shall be sent via email to
hello@cleoskinandlaser.com.
Waiver: No waiver of rights shall be implied from conduct or failure to enforce rights.
Any waiver must be in writing and signed by both Parties.
Severability: If any provision of this Agreement is deemed invalid, void, or
unenforceable, it shall be restated to reflect the original intentions of the Parties as closely as possible. The remaining provisions shall remain in full force and effect.
Assignment: User may not assign or delegate its rights or obligations under this
Agreement without CLEO's prior written consent. CLEO may assign this Agreement to
successors in the event of a merger, acquisition, or other change in control.
Force Majeure: Neither Party shall be liable for delays or failures in performance due to causes beyond its control, such as acts of God, government actions, war, terrorism, or labor disputes.
Entire Agreement: This Agreement, along with the Privacy Policy, constitutes the entire agreement between the Parties, superseding all previous agreements or
representations. It may only be amended with CLEO's agreement.